A one stop shop for photographic supplies is using integration between MYOB Exo and its other systems to drive down the cost of doing business – while also improving customer service.
Lacklands LP sells cameras, lenses, storage devices and every kind of accessory for nearly a hundred different photographic brands. The company has experienced rapid growth and expects this to increase further over the next twelve months, through organic growth as well as acquisitions.
Lacklands Finance Manager Leigh Boyle says the business always looks to re-engineer processes in preference to simply adding headcount.
“We are facing the same dynamics as every other business out there – tight margins and a requirement for excellent customer service,” she says.
“Our strategy is to use automation and integration to reduce our cost of doing business and improve the customer experience at the same time.”
Exo ‘sits at the centre of everything’, Leigh Boyle says.