MYOB Training & Support

Due to the conditions catalysed by COVID-19, we have made the conscious decision to suspend all face-to-face training courses for the near future. This is in an effort to protect the health and safety of both our clients and trainers and prevent the spread of the virus. However, our online training presence is stronger than ever. We are continuing to offer on-demand and customised remote training to suit client-specific needs. Through our Training Portal, clients can access a range of Online MYOB Exo Business courses and modules that can be completed at their convenience. Get more information here.

How will training in MYOB products help you and your business

Kilimanjaro has a philosophy of making our clients as self-sufficient as possible. To achieve this post-implementation, your company needs an empowered workforce, and this requires training and ongoing support. Without the two, your team will be left to fend for themselves, possibly causing more harm than good through poor software use. At Kilimanjaro, we have invested heavily in developing training courses, online or on-premise, so that attendees can gain practical experience in using the software. Our support team have proven invaluable, helping with everything from the smallest issue to a complete site-down (a standstill in critical business processes). Our highly skilled and qualified team are here to help when problems occur and can guide and educate your team to improve your business processes.

At Kilimanjaro Consulting, we know the importance of knowing your system well. Having a broad knowledge of your MYOB Software is the key ingredient for:

• Improving efficiency
• Minimising errors
• Improving customer satisfaction
• Saving valuable time and money

What MYOB training services can we provide/how do we provide them

Kilimanjaro’s Online Training platform has a range of online courses, training manuals and checklists. We also provide structured or custom training, either in a classroom setting, face-to-face or remotely. Each course has been designed to meet and address every applicant’s specific needs and enquiries.

During the year, we offer End of Financial Year Courses to help you manage your processes with ease. Payroll, additionally, plays a big role at this time. Our MYOB Payroll courses are tailored to help you manage and process your payroll at maximum accuracy and efficiency.

For those who have special requirements, we offer customised training solutions online or onsite at the client’s preferred location.

Our training courses include training manuals so that participants can continue to learn at their own pace, leading to a better understanding of the products. Read our article “Why attend MYOB training with Kilimanjaro Consulting” to see what our users have been raving about.

Benefits of Ongoing Support

Support is seen as an extension of the training itself. The support consultant will explain to you what they are doing or the steps that they have taken to rectify your problem. This is often done using TeamViewer, interactive software to share screens. While our Support Team consists of the most skilled people in Australia/New Zealand today, they have an escalation path into our subject matter experts and also to MYOB. You can rest assured that we can get to the bottom of your software or user issues. We have developed an extensive and in-depth knowledge base of the MYOB Suite of software products over many years. Our knowledge management system allows us to find this information easily and leverage our years of experience. MYOB Advanced clients can log and track support tickets through the dedicated MYOB Advanced Support Portal.

Having the right help when you need it can make the difference between a good and a bad day. We are here to be your trusted advisor and provide you with a skilled helping hand to solve your problems as soon as they arise.

If you have any technical enquiries please call us on 1300 857 464 (AU) or 0800 436 774 (NZ) or email us at training@kilimanjaro-consulting.com.