Gold standard service & support for MYOB Exo and MYOB Advanced

Enprise offers gold standard service and support to customers

When it comes to selling MYOB Exo and MYOB Advanced business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to customers. Read what our customers say…

Anzor. “As an MYOB Exo support partner Enprise is the best I’ve seen,” says Jamie Hunt, Joint CEO of Anzor Fasteners Ltd. Anzor imports and distributes stainless steel fasteners and hardware including nuts, bolts, marine hardware and other stainless fittings.  Anzor has been an Enprise customer for more than eight years.

“Enprise is able to fix issues for us that others couldn’t fix, and their customisations have made the system better for our business.”

ikeGPS. “Enprise offered the best value for money,” says Chief Financial Officer Gael Hargreaves. Enprise took less than a month to implement MYOB EXO for stock exchange-listed company ikeGPS, delivering on time and under budget a project that also automated inter-company charging and warranty tracking.

“Enprise support has been really excellent.”

Braemar Hospital. “I can’t speak highly enough of the Enprise team,” says Brenda Williamson, Finance Manager of Braemar Hospital, one of New Zealand’s largest private hospitals.

“I wanted to partner with a company that could provide excellent support and Enprise was the stand-out choice.”

Self Care. “Pretty much all software companies offer support but not all of them take the time to look after companies the size of Self Care – which fits in the medium sector of the market,” says June Lamb, Finance Manager for Self Care Group. Self Care Group provides services and products for professional beauty, spa and well‑being practitioners, as well as their direct clients.

“The level of service Enprise offers is brilliant for an organisation like ours.”

Glengarry Hancocks. Global wine and spirit importer and distributor Glengarry Hancocks was 18 months into a failed implementation of a tier-one ERP product when it threw out the entire system and asked Enprise to implement and support MYOB Exo. Enprise successfully did this in just six weeks.

“This achievement, and the support we’ve received from Enprise has not been taken lightly by us, we very much appreciate and value all the efforts of the Enprise team,” says Jak Jakicevich, Executive Chairman, Glengarry Hancocks.

Global Machine Tools. “Enprise delivered exactly as agreed,” says Managing Director Christian Hillary. Global Machine Tools is a leading importer, wholesaler and service agent of Computer Numerical Control machine tools. “Enprise collaborated with us to create and implement a business solution that fits our needs really well. Everything just works. We know that if we need help or training, we simply call Enprise and they’ll be there.”

Hi-Tech Packaging. “I rate the quality of support I receive from Enprise as ‘very good’,” says Kerry Renwick, Director of Hi-Tech Packaging.

NZALS. “We get fast and efficient support from Enprise, remote or onsite,” says Gaye Forster, Manager Finance and Administration for the New Zealand Artificial Limb Service.

Obex. “Our new system has delivered everything Enprise said it would. We’re very happy with both the functionality and reliability of the MYOB EXO software, and the quality of the support,” says Chris Iles, Financial Manager of Obex. Obex is a thriving importer and distributor of specialist medical devices.

Outward Bound. “The quality of your MYOB Exo support partner is very important – I would recommend Enprise,” says Diane Leyten, Manager of Finance and Funding for the Outward Bound Trust of New Zealand. Outward Bound courses teach students about themselves through adventure and challenge in the outdoors.

Scanpower. “Anyone can sell software – it’s the real business and accounting issues that are important. Enprise gives us advice and options, ” says Lee Bettles, CEO of Scanpower. Enprise delivers webinars, customised training on demand and suppport to electricity network supplier Scanpower.

Elite fitness. “I really like the Enprise model. The staff are proactive and are always thinking ahead for us,” says Helen Carter, Finance Manager of Elite Fitness. Elite Fitness is New Zealand’s leading home and commercial fitness equipment specialist.

“I always feel that Enprise are honest and fair in their dealings with us.”

Ron Enright Tools Ltd. “Enprise staff are always approachable and nothing is ever too much trouble,” says Bev Morrow, Office Manager for Ron Enright Tools Ltd. Ron Enright imports and distributes hand tools to the electronic and industrial industry. It has been an Enprise customer for more than ten years.

“It’s clear to me that Enprise treats all its customers – large, medium and small – the same way.”

Positively Wellington Tourism. “Positively Wellington Tourism receives fast, local, onsite support from Enprise,” says Leigh Cowan, Finance Manager for Positively Wellington Tourism. Positively Wellington Tourism operates the official Wellington i-SITE visitor information and travel centre, which is part of New Zealand’s official Visitor Information Network.

“I’m very happy with the speed and standard of the service we are getting.”

Highlights

Enprise has a centralised customer support team consisting of experienced, certified MYOB Exo and MYOB Advanced consultants, available on-call to support our customers throughout New Zealand and Australia via our support website, email and telephone. In addition to the centralised team, we also have experienced MYOB Exo and MYOB Advanced certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne. This means we can provide localised and on-site support as needed.

Our dedicated, full-time support team, which is totally separate from our software implementation teams, gives Enprise a distinct competitive advantage over our competitors – most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Key outcomes

  • Many support customers have stayed with Enprise for more than ten years
  • Support quality enhances the success of an implementation
  • Separate, full time support team is undistracted by new implementations
  • Mix of remote, localised and on-site support as needed
  • Seamless trans-Tasman capability.

Download the full Enprise service and support case study (PDF 303 KB)

5 good reasons to choose Enprise

Reason 1: Gold standard service and support. 

Reason 2: Cloud options for every piece of software we sell.

Reason 3: The largest MYOB Advanced and MYOB Exo partner in Australasia, with dedicated sales, implementation & support teams.

Reason 4: A wide range of proven companion products from trusted partners. 

Reason 5: With Enprise, you get MYOB Exo from the people that invented it. 

More Information

For more information, contact us.
One of our consultants can call or visit you to discuss your needs.

MYOB Exo Platinum Partner Enprise won MYOB Exo partner of the year, 2016, 2015 & 2014.

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