Business Applications Consultant James Peters is leveraging an accounting background and public sector experience in his work with Enprise’s Wellington customers.
James has joined Enprise Wellington from a Systems Accountant role at the Building Construction Training Industry Organisation, which is tasked by the Government to set standards and develop qualifications for the building and construction industry. There he was responsible for looking after the financial systems of the organisation, including system enhancements and user training.
Prior to that James spent ten years as a Business Advisor at the Ministry of Maori Affairs, keeping track of financial expenditure and helping ensure projects stayed on time and on budget.
When an Enprise customer is planning to implement new software, it is James’s role to scope the customer’s needs in detail and determine the best way to fit the product to their unique requirements. He also helps with the initial build, including reporting functions and integration with existing systems. Once the software is up and running successfully, James works with the customer to improve and fine tune the system as required - throughout the entire life span of the software.
“In my previous roles I became very used to dealing with a broad cross section of people, all with differing outlooks and technical abilities,” James Peters says.
“I learned to see things from different user perspectives, and to use the appropriate level of technical language for each person so that communication is clear and successful. This experience is helping me engage smoothly with Enprise customers, whether they are planning new systems or getting their existing systems to run better.”
James says the chance to develop ongoing customer relationships helped attract him to Enprise.
“I like helping people improve their processes and work flow because I find it very satisfying when things are running efficiently. I really love it when small changes make big differences to a customer’s business. My initial goal is to give the customer an excellent experience at that first contact. This builds trust and sets up a relationship where it’s easy for the customer to ask for more as they need it,” he says.