A strong appetite among Australian MYOB Exo customers for fast and experienced support services is driving an expansion of Enprise’s Melbourne operation.
Enprise delivers a mix of on-site and remote support services to Australian MYOB Exo users. Demand is running hot for speedy, knowledgeable, well priced support, says General Manager Gary Christieson.
“Australian businesses are keen to deal with Enprise because we invented MYOB Exo and know the product literally inside out,” he says.
“We run dedicated support teams, which are expanding as more support customers come on board. We also have an exceptionally powerful help desk that contains people like Julie Latu and Murray Dudding, who have an unmatched knowledge of MYOB Exo.”
A sampling of Enprise support customers in Victoria shows they appreciate and value fast, professional EXO support. Minitube, a German company that manufactures artificial insemination and sperm collection devices, is one example.
“We receive excellent service from Gary Christieson and Nina Tulic,” says Minitube Manager Terri Pryse-Smith.
“They always return calls, always follow up. I can’t speak highly enough about them. We’ve had some training from Nina and that has been excellent. She’s a clear communicator, and breaks things down into pieces that are easy to understand.”
Three Six Five Pty Ltd is the Australasian distributor for the Paul Mitchell® Professional Hair Care product range. Managing Director John Pizzey says that when Nina Tulic took over MYOB Exo support for his company, she critiqued the way the installation had been set up and suggested changes to maximise the potential of the software.
“We’ve enjoyed that,” he says.
“Nina is analytical, skilled and methodical. Enprise’s expertise is helping us to optimise our use of MYOB Exo.”
Maureen Phillips, owner of Candle and aromatics manufacturer Buckley and Phillips Pty Ltd, is happy with the quality of the support her company receives from Enprise.
“Nina is excellent. She is so knowledgeable and so quick with her responses. It’s pretty unusual to get a support service that is so responsive,” she says.
“Nina is intuitive in knowing when something requires urgency. Even with non-urgent issues I always get a quick email to say she’s on to it,” Maureen Phillips says.
Coffee MIO, a leading Australian coffee importer, roaster, wholesaler and retailer, is another example.
“We’re very happy with the quality and speed of the support we get from Enprise,” says Coffee Mio Director Lorraine Berra.
“Things get done quickly - any issue we’ve had to date has been fixed ASAP. Most importantly, it’s been fixed right the first time.”