Gold Standard Service and Support for MYOB Advanced and MYOB Exo

Enprise offers gold standard service and support to customers

When it comes to selling MYOB Advanced and MYOB Exo business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to customers. Read what our customers say…

Zenith Payments. “We’ll continue to work closely with Enprise as the company grows, to make sure we’re using MYOB Advanced as efficiently and as accurately as we can.” Adam Harris, Chief Financial Officer, Zenith Payments. For fintech company Zenith Payments, Enprise created a customisation using stock codes that helped Adam and his team manage the complexity of 140,000+ transactions a month with different payment methods, pricing profiles, channel and revenue types.

“Our sister organisation in Australia visited us to understand why our implementation is so successful, so that they can change theirs. Very simply, their support partner was not as good as ours.”

 Diane Leyten, Manager of Finance and Funding, Outward Bound Trust of New Zealand

Braemar Hospital. “I can’t speak highly enough of the Enprise team,” says Brenda Williamson, Finance Manager of Braemar Hospital, one of New Zealand’s largest private hospitals. “I wanted to partner with a company that could provide excellent support and Enprise was the stand-out choice.”

Self Care Group. “Pretty much all software companies offer support but not all of them take the time to look after companies the size of Self Care, which fits in the medium sector of the market,” says June Lamb, Finance Manager for Self Care Group. Self Care Group provides services and products for professional beauty, spa and wellbeing practitioners, as well as their direct clients. “The level of service Enprise offers is brilliant for an organisation like ours.”

Marsden Maritime Holdings. Companies don’t come more diverse than Marsden Maritime Holdings. They’re managing tenants on their industrial land, developing property, operating a marina precinct at Marsden Cove and running a share milking operation on their farmland. “I’ve been working with MYOB Advanced for a few years now, and I’m still impressed, both with the tool and with the support my team continues to receive from Enprise. If we had to do it over, we would go with Advanced again,” says Gavin Carroll, Financial Controller, Marsden Maritime Holdings.

Global Machine Tools. “Enprise delivered exactly as agreed,” says Managing Director Christian Hillary. Global Machine Tools is a leading importer, wholesaler and service agent of Computer Numerical Control machine tools. “Enprise collaborated with us to create and implement a business solution that fits our needs really well. Everything just works. We know that if we need help or training, we simply call Enprise and they’ll be there.”

Hi-Tech Packaging. “I rate the quality of support I receive from Enprise as ‘very good’,” says Kerry Renwick, Director of Hi-Tech Packaging.

NZ Artificial Limb Service. “We get fast and efficient support from Enprise, remote or onsite,” says Gaye Forster, Manager Finance and Administration for the New Zealand Artificial Limb Service.

Vadacom. “Enprise have been great – I recommend them. Whenever we needed help they were always there,” says Lena Ostrovsky, Financial Controller, Vadacom. Leading cloud phone systems company Vadacom is using Enprise and MYOB Advanced to manage deferred revenue, reduce stock leakage and assess the profitability of projects.

Warren Saunders Insurance Brokers. I feel Enprise are a great partnership with us, I think they’re very receptive to comments and feedback. The support service I’ve had from them so far is really exceptional. And we came in well under budget with our implementation quote,” says Vivien Power, Financial Controller, Warren Saunders Insurance Brokers.

100% Barrell’s Albany Extreme. “We’re extremely happy with the level of service Enprise provides. Most important for us is that any problems are resolved quickly and efficiently – and Enprise does that. Speed, continuity and reliability are key,” says Peter Hill, 100% Barrell’s Albany Extreme. For whiteware and appliances retailer 100% Barrell's Albany Extreme, it's all about the customer experience.

“It’s clear to me that Enprise treats all its customers – large, medium and small – the same way.”

Bev Morrow, Office Manager, Ron Enright Tools Ltd 

Elite fitness. “I really like the Enprise model. The staff are proactive and are always thinking ahead for us,” says Helen Carter, Finance Manager of Elite Fitness. Elite Fitness is New Zealand’s leading home and commercial fitness equipment specialist. “I always feel that Enprise are honest and fair in their dealings with us.”

Ron Enright Tools Ltd. “Enprise staff are always approachable and nothing is ever too much trouble,” says Bev Morrow, Office Manager for Ron Enright Tools Ltd. Ron Enright imports and distributes hand tools to the electronic and industrial industry. It has been an Enprise customer for more than ten years. “It’s clear to me that Enprise treats all its customers – large, medium and small – the same way.”

Positively Wellington Tourism. “Positively Wellington Tourism receives fast, local, onsite support from Enprise,” says Leigh Cowan, Finance Manager for Positively Wellington Tourism. Positively Wellington Tourism operates the official Wellington i-SITE visitor information and travel centre, which is part of New Zealand’s official Visitor Information Network. “I’m very happy with the speed and standard of the service we are getting.”

Highlights

Enprise has a centralised customer support team consisting of experienced, certified MYOB Advanced and MYOB Exo consultants, available on-call to support our customers throughout New Zealand and Australia via our support website, email and telephone. In addition to the centralised team, we also have experienced MYOB Advanced and MYOB Exo certified consultants at each of our eight branches in Auckland, Wellington, Christchurch, Sydney, Parramatta, Melbourne, Canberra and Perth. This means we can provide localised and onsite support as needed.

Our dedicated, full-time support team, which is totally separate to our software implementation teams, gives Enprise a distinct competitive advantage over our competitors – most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Key outcomes

  • Many support customers have stayed with Enprise for more than ten years
  • Support quality enhances the success of an implementation
  • Separate, full-time support team is undistracted by new implementations
  • Mix of remote, localised and onsite support as needed
  • Seamless trans-Tasman capability.

Download the full Enprise service and support case study (PDF)

5 good reasons to choose Enprise

Reason 1: Gold standard service and support. 

Reason 2: Cloud options for every piece of software we sell.

Reason 3: The largest MYOB Advanced and MYOB Exo partner in Australasia, with dedicated sales, implementation & support teams.

Reason 4: A wide range of proven companion products from trusted partners. 

Reason 5: With Enprise, you get MYOB Exo from the people that invented it. 

More Information

For more information, contact us.
One of our consultants can call or visit you to discuss your needs.

MYOB Advanced Platinum Partner & MYOB Exo Platinum Partner logos - Enprise

Enprise MYOB Awards strip 2016-2021, 1200

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