New Zealand’s biggest supplier of marine systems – Lusty & Blundell – implemented MYOB Exo with Enprise 18 years ago and is still leading the industry for sales and service.
Lusty & Blundell is Enprise’s longest standing customer, with an 18-year growth partnership that continues to deliver on the challenging demands of the marine industry.
“Enprise is still our partner of choice,” says Phil Sumner, Financial Controller, Lusty & Blundell.
“They have supported us and continued to innovate and evolve to help us stay at the top of our service game.”
The marine industry has sophisticated service and maintenance requirements, with mission-critical hi-tech equipment in harsh environments. Lusty & Blundell implemented Enprise’s own Service Manager module for MYOB Exo to meet its customer service and maintenance needs. This operates the entire service department, booking service tasks and appointments, managing repairs, technician time, warranty claims and replacement product on sales.
“Special side programs like Service Manager enable us to get full use out of MYOB Exo,” says Phil Sumner.
Knowledge and expertise valued
“Enprise has been there from the start, they know our system and can customise it as required. We really appreciate their knowledge and expertise in getting things resolved. Part of that is the consistency of their staff, some of whom have been working with us for a long time. We’re very happy with the level of support we receive.”
Lusty & Blundell is a major importer and distributor of stock, managing multiple foreign currencies each day.
“I control my foreign exchange every day by using Purchase Orders to understand how much is being purchased, so I can cover those currencies at the time we are committed to them,” Phil Sumner says.
“I rely on that Outstanding Purchase Orders report to be accurate every day.”
Lusty & Blundell dives deep into sales and margin analysis, looking at break downs by product group against budget and comparing these with the same period last year. A stock turnover report indicates any obsolescence or slow-moving stock so the company can move it as quick as possible. Balance sheet and P & L reporting goes to the management team.
Upgrade delivers security and productivity gains
Lusty & Blundell has complex stock management needs, with stock at warranty locations and in showrooms around New Zealand, as well as on sponsored boats. The company uses a bespoke stock management system developed by Enprise for MYOB Exo. This drills into figures down to individual purchase or sales order level. Different weightings on different products calculate optimum replenishment levels.
Lusty & Blundell markets heavily to improve awareness of its products in the marketplace and has its website connected to MYOB Exo. This delivers product imagery and communicates pricing and options to customers online so they can select what they need and arrange shipping online. Customer contact details are stored in MYOB Exo.
“MYOB Exo works well with the way we launch and market products and special deals across our website, social and other channels,” Phil Sumner says.
Enprise recently worked with Lusty & Blundell to upgrade MYOB Exo Business to the latest version, delivering a raft of productivity gains and better security against hacking threats.
About Lusty & Blundell
Lusty & Blundell is New Zealand’s leading distributor of marine systems. In business for over 40 years, the company supplies navigation systems, electrical solutions, hydraulics, mechanics, marine electronics, fluid handling and much more. Lusty & Blundell is renowned for consistency of service, quality of products and competitive pricing. It carries leading brands from the European, American and English markets. See www.lusty-blundell.co.nz
18 years after partnering with Enprise to implement MYOB Exo, New Zealand’s biggest supplier of marine systems is still reaping the benefits of a winning combination. Lusty & Blundell leads the industry in sales, marketing and customer service. The company connects its website to MYOB Exo, allowing customers to browse, buy and ship online. Its after sales service is the best in the business, including mission-critical warranty management and ongoing maintenance right across the country.
A recent upgrade has improved productivity. Admin staff report faster data input, inward stock processing and stock dispatch. Warehouse dispatch is saving hours each week.
- Faster system responses, faster access to regular functions
- More drag & drop functionality, more shortcut hotkeys
- Better serial number tracking for easier stock searches
- More compatibility between Exo & upgraded Microsoft products
- More space for stock descriptions
- Higher level of security
- 18-year partnership with Enprise and MYOB Exo is keeping Lusty & Blundell at number one in the tough marine industry
Reason 1: Gold standard service and support.
Reason 2: Cloud options for every piece of software we sell.
Reason 3: The largest MYOB Advanced and MYOB Exo partner in Australasia, with dedicated sales, implementation & support teams.
Reason 4: A wide range of proven companion products from trusted partners.
Reason 5: With Enprise, you get MYOB Exo from the people that invented it.