Uniden New Zealand Limited has signed with Enprise for the purchase and implementation of MYOB Exo, including the add-on Enprise Service Manager which Uniden will use to track and manage its product warranties.
Uniden is a global leader in wireless communications and a major global brand in consumer electronics. Uniden produces two million wireless products every month, and manufactures a cordless phone every 3.2 seconds.
Uniden products typically carry warranties of between two and three years. Tracking products post-sale so that customers get speedy repairs or replacements is critical. After a thorough evaluation process, Uniden New Zealand selected Enprise Service Manager as the most efficient way of managing its warranty obligations.
Enprise Service Manager will integrate all warranty information for Uniden products into MYOB Exo, tracking repairs or replacements of returned goods, and ensuring no charge is made if the warranty is live.
The Enprise Service Manager and MYOB Exo are a dynamic combination that is being used by many of the well-known computer assembly and distribution businesses in New Zealand. Uniden Finance and Operations Manager Nagoor Saleem says he chose the combination in part for its simplicity.
"It's easy to understand, easy to process orders, easy to administer returns or repairs," he says.
"It meets our requirements exactly. We don't have to change the way we work, so the implementation itself will not be disruptive. The cost of the new system represents very good value for us - much cheaper than the other options we considered."
He says Enprise's experience with distribution and service companies, its technical capabilities with electronic order processing, courier company integration, and website integration helped Uniden's decision.
"We're pleased with the price Enprise is charging us to do the integrations and customised reporting we require - it is good value. We find that Enprise's people are helpful and quick to answer our questions. We start pilot testing today and will be fully live with all modules by 1 August. We are very happy with the way things are going."