October 1st, 2010 has come and gone, so what was the impact of the GST change on day-to-day operations and what final settings do you need to be mindful of with MYOB Exo?
Thanks to the diligent preparation of Enprise customers, the change in GST this month had very little effect on day-to-day support services. This is a credit to customers understanding what needed to be done and to their ability to execute those changes without assistance.
There are still some final configuration changes that need to be done on all databases; once the September GST return is processed, customers need to change the way tax rates are set so that they are not considered GST on sales and purchasing, but rather GST adjustments or other. This requires a change your tax return key points, so the 12.5% rates will reflect correctly in the tax return reports. Please refer to our change document for step-by-step instructions on changing the key points behind tax rates.
The Enprise support team experienced a small spike in demand during the GST changeover, working until 9.30pm on Thursday 30 September, and to 6.00pm on Friday 1 October.
“Customers mainly just wanted Enprise to perform a checking function,” says Enprise Support Manager Julie Latu.
“Some customers wanted us to bulk update GST rates on existing sales orders, but most simply wanted to check that what they themselves had done was correct,” she says.
“No customer had made significant errors. By Monday customer support needs had returned to normal levels.”
In making their own preparations for the GST change – such as such as creating new tax rates, and changing user profiles - many customers saw the configuration programme behind MYOB Exo for the first time.
“If you enjoyed being able to modify system settings without involving our support services, consider attending our MYOB Exo business administration training course running in November,” Julie Latu says.
“I’m a great believer in empowering customers to get the most out of their investment without always relying on Enprise. There are areas that make sense for customers to do, such as setting up new staff and changing menus. There are also areas where you shouldn’t play. We thoroughly recommend our November course as a way of learning about where it’s safe and fruitful to act independently, and where it’s wise to use Enprise support.”