Enprise has taken over service and support for 270 customers of MYOB’s Employer Services software in Sydney, following the signing of an agreement with MYOB.
Enprise Australia has hired additional Helpdesk staff to cater for the 270 new customers, ensuring that service levels will be maintained or even slightly improved for existing customers.
Enprise was chosen by MYOB for the support role partly because Enprise is so well placed to provide a seamless changeover for these Australian MYOB Employer Services customers, says Enprise Solutions’ chief executive Mark Loveys.
“We have a well-established helpdesk operation that is backed by a highly experienced consulting and product development team,” Mark Loveys says.
“Enprise now has a customer base of more than 700 companies across Australia and New Zealand. We are able to provide market-leading implementation resources, as well as online and helpdesk support. We have a truly unique ability to customise and integrate MYOB software according to the specific business requirements of individual customers.”
Enprise has strong MYOB Exo credentials. During the 1990s, Loveys and his team developed and established Exonet as the region’s first and most cost-effective home-grown ERP system. In 2000 Exonet was purchased by listed Australian company Solution 6 which subsequently merged with MYOB, and the product was then re-named MYOB Exo.
In 2002 Loveys and former members of his Exonet team brought bought back the Exonet New Zealand direct customer support contracts and formed Enprise Solutions.
Since then Enprise Solutions has grown strongly across the region, providing MYOB EXO customers with a full range of support services, and also supporting MYOB Exo resellers as well as MYOB Exo customers with sophisticated customisation and software development resources.
Enprise has offices in Sydney, Auckland, Hamilton and Wellington.