Getting your customers to do the data entry for their own orders doesn’t just reduce your admin burden – it also increases order accuracy, speeds picking and packing and lets your customers place orders whenever they want.
A new web-based order entry site – called viExoStore – from Enprise partner Very Impressive Software Ltd can take orders via the web and have them sitting in your MYOB Exo system ready for picking, packing and despatching.
viExoStore is designed to help the MYOB Exo Business community get orders from customers into the system without having to rekey them or synchronise databases. It allows orders to be processed as quickly as possible and the faster you get the goods out, the faster you get the money in, says Steve Marriott, Director of Very Impressive Software.
“Competing systems use separate databases, holding the order in a second database before sending it to Exo. We don’t like this approach because the time lag it creates causes trouble. A customer can place an online order and call to see if you’ve got the order. The order is still in the second database so the answer comes back ‘no’ and the customer places a duplicate order. In contrast, when a customer places an order in viExoStore the warehouse can be picking and packing it two minutes later,” he says.
“viExoStore lets customers place orders anytime that’s convenient for them. Customers can see an entire catalogue including specials, and the pricing they see is correct for them. Another advantage for the customer is that if they put the order in, they will get exactly what they want. We definitely see fewer errors when customers enter their own orders,” says Steve Marriott.
If you have a merchant account with your bank, you can take payments via the payment gateway. The order and payment are matched in Exo so despatch can take place as soon as warehouse staff begin work. Other orders can be released for normal picking once credit has been approved using the standard Exo tools. You use Exo to maintain pricing for the customer.
A licence fee, set-up fee and monthly hosting fee apply. Pricing is highly competitive and you can be up and running within a week. viExoStore can integrate with your existing e-commerce site, or it can be your entire e-commerce site. It’s an easy way to get started in e-commerce.
Talk to Enprise to find out more.