Never mind the technology, feel the service

Never mind the technology, feel the service

Don’t even think about replacing your ERP system until you check your support quality – it is often that simple.

It’s unfortunately common for me to encounter businesses whose ERP systems do not work ‘as advertised.’ Sometimes the problems are serious and longstanding. The business can end up replacing a system that should work fine.

A new system is a huge waste of money if the real problem lies in the quality of your service and support. It’s always far cheaper, faster and simpler if you can make an existing system run sweetly. Before you replace a system, look hard at the quality of your service and support. Just this month, Aussie audio company Auroz described its ERP system as a ‘nightmare.’ It now says ‘everything is sailing along smoothly.’ The only thing Auroz changed was its support partner.

The New Zealand Artificial Limb Service achieved a system that is a model internationally by tightly integrating its ERP system with off-the-shelf software and a bespoke patient management application to deliver a wide range of advantages for the customer.

Technology relies on service and support to run smoothly and deliver value over the long haul. Make sure you’re getting the best. 

About the author

Elliot Cooper

Elliot Cooper is Enprise Group's CEO. He is a qualified accountant with deep accounting and financial controller experience.

5 good reasons to choose Enprise

Reason 1: Gold standard service and support. 

Reason 2: Cloud options for every piece of software we sell.

Reason 3: The largest MYOB Advanced and MYOB Exo partner in Australasia, with dedicated sales, implementation & support teams.

Reason 4: A wide range of proven companion products from trusted partners. 

Reason 5: With Enprise, you get MYOB Exo from the people that invented it. 

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