Customer Auroz Pty Ltd says the quality of MYOB Exo support is critical. They should know.
Auroz Pty Ltd is a leading Australasian distributor of headsets and audio products, with a reseller channel covering office, contact centre, enterprise and unified communications. Auroz runs MYOB Exo Financials, Payroll and Inventory Manager.
When Auroz first implemented MYOB Exo, the provider substantially under quoted the implementation job.
“That was the beginning of a nightmare,” says Administration Manager Peter Graham.
“It cost far more than quoted and I actually ended up in hospital with pneumonia caused by the stress. For a number of years, we were unhappy because the system didn’t work as advertised and the support was poor. We couldn’t get the issues resolved.”
Auroz found a new support partner, which worked for some years. Then Aurox grew hugely – it’s now four times bigger than when it first implemented Exo. Inventory management became critical.
“We changed to Enprise because of a major inventory problem our old Exo support provider couldn’t fix,” Peter Graham says.
Find out how Enprise helped turn a 'nightmare' situation into smooth sailing for Auroz...