Payday Filing is now live in MYOB Exo Employer Services and MYOB Advanced People. It came into full effect on 1 April 2019 for New Zealand businesses (and Australian businesses with employees in New Zealand).
MYOB Advanced People
We have been in contact with MYOB Advanced People clients in New Zealand (and those in Australia with NZ payroll obligations) to ensure your software is up to date and Payday Filing compliant. If you have any issues, or require support, please contact your Account Manager or the Enprise Support Team at the details below.
MYOB Exo Employer Services
All MYOB Exo Employer Services clients in New Zealand (and those in Australia with NZ payroll obligations) should be using version 2019.01 to be Payday Filing compliant. If you are not yet using this release, please refer to the Release Notes for instructions on how to download the upgrade. For further upgrade instructions, refer to this article.
Payday Filing is one of the biggest changes to NZ payroll in recent years, and with any major change, some issues and uncertainty can arise. The Enprise support team is here to help you, if needed. Please refer to the resources below and if you have any further questions, please don’t hesitate to contact us at the details below.
MYOB Payday Filing FAQs | This document highlights how to simplify the process and assist with the most common issues users have faced over the weeks since Payday Filing came into effect, including:
- How to upload Employer Information Files (EI) and Employee Details Files (ED) to the IRD website
- Where EI and ED files are created
- Why users are getting an error message when uploading ED files via the "Employees tab" on the IRD website and how to fix this
- Why uploading EI files to the "15-April-2019" period on the IRD website is causing an error message and how to fix this this.
MYOB video | Watch the video on how to complete the Payday Filing process in Exo Payroll
IRD videos | Find out how to upload files to the myIR website.
Need help or more information?
If you have any questions about Payday Filing, or if you require assistance with your upgrade, please call our support desk on 0800 436 774 (1800 436 774 in Australia) or email us. (Please note support for this release is as per your nominated Support Agreement e.g. Premium Annual Support or Pay as You Need Support.)