A new online support portal is making it easier for Enprise customers to create and manage support requests.
The Enprise support team is now using ReadyDesk to manage our support tickets. This is an online portal that gives customers and support consultants access to create new and maintain existing support logs.
The system allows customers to reply to system-generated emails and have your reply automatically added to the history of the ticket. You can also load attachments up to 1Mb in size and re-open any closed tickets.
The new system also provides Enprise with improved ticket management and reporting. We have already created customer accounts for most of our current customers, but if you have missed out and want to register, please email the Support Team and we will assist you with the setup process.
See this helpful guide for tips on how to use the new system.
Over time we will also make available a series of support articles to allow you to resolve your own issues.
Get help with the setup process | Email Enprise Support