From us at Enprise, thank you for your ongoing support in 2020 – a year that has challenged us all. We look forward to supporting you again and helping you and your business succeed in 2021.
We hope you enjoy a well-deserved Christmas break and wish you a safe and happy New Year.
Holiday support and office closure hours
As 2020 draws to a close, please take note of the following office closure dates and after-hours support details for the 2020/2021 festive period.
Early office closure, Thursday 10 December 2020
The Enprise offices will be closed from 12:00 PM NZDT on Thursday 10 December 2020 for the Enprise Christmas function. For non-urgent queries, we’d really appreciate it if you could wait until Friday morning. Queries received after 12:00 PM NZDT will be replied to on Friday 11 December 2020.
There will be someone on call for emergency support queries at all times – you can contact our Support Team by calling us on 0800 436 774.
The Enprise offices will be closed from 5:00 PM on Wednesday 23 December 2020 to 8:30 AM on Tuesday 5 January 2021. During this time, we will have a skeleton crew covering non-stat days for emergency support only. You can contact our Support Team by logging a ticket through our online support system, or by calling us on 0800 436 774, or by emailing the Support Team.
Please note that no server migrations, system upgrades or customisations can be supported by Enprise during this time.
MYOB licence renewals
MYOB will be operating as normal during the business week over the Christmas/New Year period, except for the public holidays when they will be closed. A skeleton staff will be available at all times to process urgent licence codes.
There is no grace period for API licences. We ask customers that you ensure your licences are paid by their due date/s to avoid processing delays (we recommend settling payments before Wednesday 16 December 2020). If you think you may run into problems, please contact your account manager now, or get in touch with the Enprise Support Team to make arrangements. Note that if required we can process an emergency payment during normal business hours.
IT infrastructure changes
If you’re planning a server migration or any other infrastructure change over the Christmas period that you think could impact on your MYOB Exo or MYOB Advanced solution, please get in touch with us now to discuss the planned changes.
MYOB Exo backups
Now is a good time to check your system backups. Even if you have a rigorous backup regime in place, it is a good idea to ensure you test the restore process at least once a year. For our MYOB Exo clients, this should include not only your SQL database but any supporting Clarity files.
The Training Team is back on Tuesday, 5 January 2021 and is looking forward to providing exciting new ways for clients to upskill on their MYOB products.