Support Team Leader
Roselyn Nand leads the support team in delivering trans-Tasman onsite and remote support for MYOB Exo Business, MYOB Advanced Business and MYOB Exo Employer Services. The team also supports add-on products sold by Enprise that integrate with core ERP systems.
Roselyn was promoted from her role as an Exo Business Consultant to Support Team Leader in 2016. As Enprise continues to grow, Roselyn’s main mission is to speed up resolutions for customers by streamlining the support call escalation process and ensuring these are managed in a speedy and structured way.
Roselyn uses her help desk experience to help Enprise help desk staff as required and quickly escalate an issue if necessary. She started her career answering calls on the help desk before becoming an Exo Business Consultant, then Principal Payroll Support Consultant. She is also an MYOB Advanced People Certified Consultant. Roselyn enjoys the variety of her work, where every day is different, and the constant learning curve.
Roselyn has a degree in Accounting and Information Systems. She has been with Enprise since December 2009.