Support help desk
Enprise delivers experienced online, localised and onsite gold standard support for all customers.
At Enprise, we take pride in delivering gold-standard support to our customers, via phone, email, onsite and online.
Enprise has a centralised customer support team consisting of experienced, certified MYOB Exo and MYOB Advanced consultants, available on call to support our customers throughout New Zealand and Australia via our support website, email and telephone.
In addition to the centralised team, we also have experienced MYOB Exo and MYOB Advanced certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne. This means we can provide localised and onsite support as needed.
Our dedicated, full-time support team, which is totally separate from our software implementation teams, gives Enprise a distinct competitive advantage over our competitors – most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.
Online support
Online support lets you log your own jobs, receive rapid responses, check the job status and avoid wasting time on the phone!
The Enprise Solutions online support site is permanently monitored by help desk staff, guaranteeing rapid response. As soon as a job is logged, an email is sent to the person logging the call to confirm that it has been received and a job number has been issued.
When logging queries, clients are reminded to explain the following:
- The process you are using e.g. creating a stock item
- The issue, problem or question itself
- And any other information that will assist in addressing the issue quickly.
Our customers say
Gold standard service & support for MYOB Exo and MYOB Advanced
When it comes to selling MYOB Exo and MYOB Advanced business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to customers. Read what our customers say…
More Information
For more information, contact us.
One of our consultants can call or visit you to discuss your needs.
